There is nothing more frightening than being a patient in a hospital. It can be an uncertain time when you, or someone you love, is being treated at the hospital. Sometimes it can feel like there is no support or guidance. Meadowlands Hospital Medical Center recognizes the importance of patient advocacy and its impact on a speedy recovery, which is why every patient is guaranteed time with ours. So what is a Patient Advocate?
As part of MHMC’s ongoing effort to increase patient satisfaction and improve their experience here in our hospital, we have our Patient Advocate whose responsibility is to straighten out and resolve any patient concerns or grievances. The Patient Advocate can also assist with issues after discharge as well. Time spent with a Patient Advocate includes overview of our Patient Handbook, distribution of Advance Directive information and one-on-one time that reflects your needs and your concerns. You don’t have to do it alone. We’re here to listen to you and we’ll do whatever it takes to ensure your comfort during your stay here.
Patient Advocates provide a wide range of services, all geared towards patient satisfaction and the patient’s experience while in the hospital. Their most important function is to assist patients, their families and caregivers with their concerns. Our Patient Advocate also educates staff on Customer Services initiatives and measures Patient Satisfaction data. The patient advocate may not be able to physically change a light bulb or produce an itemized bill for the patient, but they make sure to reach out to the appropriate people who can answer patient’s questions or concerns.
The MHMC Patient Advocate is available Monday through Friday from 9am-5pm. Please do not hesitate to leave a message during our off hours: 201-392-3397.