We are very proud to share with you what our patients say about Meadowlands Hospital... Read more
“Everyone who took care of me at Meadowlands Hospital from the Emergency Room to ICU to the unit where I was discharged, did an excellent job.”
— Ann G., Meadowlands Hospital HCAHPS/3West Patient, August 2017
“Nurses couldn’t have been kinder or more understanding. There were no delays. I would definitely recommend Meadowlands Emergency Room and if I or my husband were injured again we would definitely go there.”
— Elaine B., Meadowlands Hospital Emergency Room Patient, September 2017
“Very good experience. No delays at all. I would recommend this hospital to everyone – I will always go to Meadowlands Hospital. I was treated like a queen!”
— Barbara D., Meadowlands Hospital Ambulatory Services Patient, September 2017
Customer Care Services
More than just "customer service, " Meadowlands Hospital Medical Center employees go out of their way to provide extraordinary service to patients and visitors – they genuinely care about your needs and do their best to provide answers to your questions and resolutions to your concerns. If you've ever been a patient, you know there's nothing worse than navigating your way through a hospital. Here at Meadowlands, we want to avoid that. We provide Customer Care Services.
Need a physician referral? Looking to speak to a patient? How should you prep for a procedure? How will I get to and from the hospital on the day of my surgery? What about public transportation? Looking for the best doctors for your shoulder pain? These are just some of the questions our Customer Care Services department can answer for you.
Customer Care Services (CCS) handles hospital emergencies as well. In the event of a life-threatening event, they are trained in the universal safety codes – fire alarm/code red; patient in distress/code blue; missing child/code amber, etc. They will even go as far as handling elevator malfunctions. The staff members of Customer Care Services are Concierge, Help Desk, Greeters, and Detectives all rolled into one.
Whatever the issue, Customer Care Services is on call, 24 hours a day, 7 days a week to provide you with answers – and if they don't have the answers, they will quickly find them.
To reach Customer Care Services, call 201-392-3100, option 0.