We are very proud to share with you what our patients say about Meadowlands Hospital... Read more
“Nurses were very kind. Excellent service – everything at the Meadowlands Hospital was perfect. Many thanks.”
— Mirna C., Meadowlands Hospital Ambulatory Services Patient, November 2017
“The morning of my surgery, we were properly greeted and waited on – we were made very comfortable. My son commented on how clean the hospital was…I would like to take this time to commend, bless and praise the anesthesiologist Shanon Kleinman who inserted my line. I am petrified of needles – only once in my life did I have a pleasant IV experience now I have a second positive experience! Dr. Kleinman had the most peaceful disposition and manner about him! His bedside manner and expertise are beyond compare! I know that Dr. Vagmin Vora and the staff were doing their jobs but we were made to feel as if we were special! Everybody made my surgery personal! I am very, very pleased with the care and attention I received during my stay at the Meadowlands Hospital – the staff over extended themselves in all ways. They thought of everything and made sure we did too!”
— Carmen D., Meadowlands Hospital Ambulatory Services Patient, October 2017
“I was in your hospital two times and both visits were very good experiences!”
— Ann S., Meadowlands Hospital HCAHPS/3West Patient, October 2017
Customer Care Services
More than just "customer service, " Meadowlands Hospital Medical Center employees go out of their way to provide extraordinary service to patients and visitors – they genuinely care about your needs and do their best to provide answers to your questions and resolutions to your concerns. If you've ever been a patient, you know there's nothing worse than navigating your way through a hospital. Here at Meadowlands, we want to avoid that. We provide Customer Care Services.
Need a physician referral? Looking to speak to a patient? How should you prep for a procedure? How will I get to and from the hospital on the day of my surgery? What about public transportation? Looking for the best doctors for your shoulder pain? These are just some of the questions our Customer Care Services department can answer for you.
Customer Care Services (CCS) handles hospital emergencies as well. In the event of a life-threatening event, they are trained in the universal safety codes – fire alarm/code red; patient in distress/code blue; missing child/code amber, etc. They will even go as far as handling elevator malfunctions. The staff members of Customer Care Services are Concierge, Help Desk, Greeters, and Detectives all rolled into one.
Whatever the issue, Customer Care Services is on call, 24 hours a day, 7 days a week to provide you with answers – and if they don't have the answers, they will quickly find them.
To reach Customer Care Services, call 201-392-3100, option 0.