We are very proud to share with you what our patients say about Meadowlands Hospital... Read more
“Dietary staff were very nice. Nurses are very nice, helpful, caring and listen to you. Radiology staff was also very nice and took the time to explain things to you. Security guards were cool.”
— Elaine P., Meadowlands Hospital HCAHPS/3West Patient, August 2017
“Exceptional care from doctors, nurses and Radiology staff. Very pleased with my treatment at the Meadowlands Hospital.”
— Cosimo R., Meadowlands Hospital Emergency Room Patient, August 2017
“Everyone at the Meadowlands Hospital was helpful and pleasant. All nurses were attentive and willing to make me as comfortable as possible.”
— Margaret K., Meadowlands Hospital Ambulatory Services Patient, August 2017
Customer Care Services
More than just "customer service, " Meadowlands Hospital Medical Center employees go out of their way to provide extraordinary service to patients and visitors – they genuinely care about your needs and do their best to provide answers to your questions and resolutions to your concerns. If you've ever been a patient, you know there's nothing worse than navigating your way through a hospital. Here at Meadowlands, we want to avoid that. We provide Customer Care Services.
Need a physician referral? Looking to speak to a patient? How should you prep for a procedure? How will I get to and from the hospital on the day of my surgery? What about public transportation? Looking for the best doctors for your shoulder pain? These are just some of the questions our Customer Care Services department can answer for you.
Customer Care Services (CCS) handles hospital emergencies as well. In the event of a life-threatening event, they are trained in the universal safety codes – fire alarm/code red; patient in distress/code blue; missing child/code amber, etc. They will even go as far as handling elevator malfunctions. The staff members of Customer Care Services are Concierge, Help Desk, Greeters, and Detectives all rolled into one.
Whatever the issue, Customer Care Services is on call, 24 hours a day, 7 days a week to provide you with answers – and if they don't have the answers, they will quickly find them.
To reach Customer Care Services, call 201-392-3100, option 0.